3420 Privacy Policy — How We Protect Your Information
3420 takes the privacy of every user in Malaysia seriously. This page clearly explains what information we collect, how it is used, and your rights as a user regarding your personal data.
Last updated: January 2026
1. Information We Collect
When you register and use the 3420 platform, we collect several types of information to provide you with a secure, efficient, and relevant service. The categories of information collected are as follows:
Account Information
During registration, we collect your full name, phone number, email address, date of birth, and the bank account or e-wallet details you register for deposit and withdrawal purposes in MYR. This information is used to verify your identity and ensure every transaction is processed correctly.
Device & Browser Information
We collect technical information about the device you use to access the platform, including device type, operating system, browser type and version, IP address, and screen resolution. This helps us optimise the platform's display across various device types, particularly smartphones which are the preferred choice among Malaysian users.
Payment Information
To facilitate MYR deposits and withdrawals, we retain information related to the payment methods you have registered, such as your bank name, account number, or e-wallet details. We do not directly store credit card details or CVV numbers — card information is handled by certified third-party payment processors.
Usage Data
We record data on how you use the platform, including pages visited, games played, session duration, bet amounts, and actions taken within the platform. This data is used for internal analytics to continuously improve the overall user experience.
2. How We Use Your Information & Sharing with Third Parties
The information we collect is used for the following purposes:
- Account Management: Creating, maintaining, and keeping your 3420 platform account secure.
- Transaction Processing: Processing deposits and withdrawals in MYR via your preferred local Malaysian payment methods.
- Security: Detecting and preventing fraud, unauthorised access, and activities that violate the platform's terms.
- Communications: Sending account-related notices, terms updates, and relevant service information.
- Platform Improvement: Analysing usage patterns to improve the interface, performance, and game selection on offer.
Third-Party Sharing
3420 does not sell or rent your personal information to any third party for marketing purposes. Your information may only be shared in the following circumstances: with service providers who assist in platform operations (such as certified payment processors), or when required by law or a valid court order in Malaysia.
3. Use of Cookies & Tracking
3420 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login sessions, account security, and bet slip management. These cookies cannot be disabled.
- Analytics Cookies: Helps us understand how users interact with the platform — which pages are visited most, how long sessions last, and where users exit. This data is collected in aggregate and is not used to identify individual users.
- Functional Cookies: Stores user preferences such as display language, preferred odds format, and other personal settings to improve your experience during continued use.
You can manage your cookie settings through your internet browser. However, disabling essential cookies may affect certain functions of the 3420 platform.
4. Data Storage, Security & Retention Period
Your personal data security is the top priority at 3420. All stored data is protected with SSL (Secure Socket Layer) encryption — the global industry standard for securing communications between your browser and our servers.
The security measures we practise include:
- Data encryption both in transit and at rest in the database.
- Access to users' personal data is restricted to authorised personnel who require it to carry out their duties.
- Continuous monitoring of system activity to detect any suspicious behaviour or unauthorised access attempts.
- Regular security audits of the platform infrastructure.
Active account data is retained for as long as your account remains active. Once an account is closed, personal data will be kept for the period required by Malaysian law or to resolve any outstanding claims, after which it will be securely deleted or anonymised.
5. User Rights — Access, Correction & Erasure
As a 3420 platform user, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Correction
If you find that any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your account settings on the 3420 platform.
Right to Erasure
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected, or when you withdraw your previously given consent. However, deletion requests may not be fully fulfilled if there are legal obligations requiring us to retain the data.
How to Submit a Request
To submit any request relating to your privacy rights, contact the 3420 support team via email: [email protected]. Include your full name and account username in the email to help expedite the review process.
6. Privacy Policy Changes & How to Contact Us
3420 reserves the right to update this privacy policy from time to time in line with changes to the services offered, technologies used, or applicable legal requirements in Malaysia. Any significant changes will be communicated to users via an in-platform notice or registered email before the changes take effect.
You are encouraged to review this page periodically to stay informed about how we handle your personal information. The date of the last update is shown at the top of this page for your reference.
Continued use of the 3420 platform after any privacy policy changes constitutes your acceptance of those changes. If you disagree, you may contact us or close your account.
For any enquiries, complaints, or requests related to this privacy policy, please contact:
Email: [email protected]
Our team will respond within 1–2 business days.